About Us
In-house Feel
We look to provide an in-house feel to an outsourced service - aligning relationships with you and your advisors to provide a service that delivers. Our success can be measured – we have never lost a client through poor service.
Client Confidence
We want clients to have confidence in the service we provide to their members. Our AAF 01/06 reporting evidences our robust control environment providing reassurance to clients that our service is low risk.
The Member Experience
Our strategy places a high value on the member experience, so everything we do has this in mind. Our customer care programme is designed to make the member feel like a valued customer, dealt with in a courteous way, kept informed of what is happening and able to understand what is said to them.
Our Values
Core to our success has been our staff defining and living our five core values:
Effective...
...using the right tools to deliver an effective service.
Professional...
...providing experienced, well trained staff.
Open...
...being upfront and honest.
Relationship orientated...
...building long-term relationships.
Forward-looking...
...planning ahead to implement changes.
Careers
What's it like to work for us?
Are we the right match for your skills and qualifications?
Find out why people choose to develop their careers at MNPA.
Here are a selection of our current vacancies:
