Implementation Team Manager
MNPA is an award winning pension administration provider, renowned for its distinctive brand, where relationships and excellent customer service are highly valued.
The Implementation team has a principle role in the effective delivery of new pension schemes, pension updates and legislative or regulatory changes to the business. The team interpret Trust Deed and Rules, scheme booklets and other scheme documentation to identify business requirements and specify, develop, test and deliver calculations to the pension administration system. The Implementation team work closely with other departments to ensure continuity of service delivery. They contribute to training and knowledge transfer as well as problem resolution and answering queries internally and externally.
An opportunity is available for an Implementation Team Manager to lead and manage a team responsible for delivery of data, letters and process work relating to implementation of new business to the company systems as well as business as usual requirements.
A successful candidate will be required to focus on all aspects of team management ensuring that implementations are delivered to an agreed level of quality in line with budgets. They will also be responsible for improving the efficiency of all implementation processes and procedures.
The ideal candidate will have good knowledge of DC and DB schemes together with project management and a wide range of systems experience. The ability to organise and prioritise workloads is key. A professional approach to work; analytical and problem solving skills are essential as well as the ability to work under pressure and to tight deadlines.