Administration Services

Pension scheme members don’t ask for the earth – they simply want to know that they will be paid the right benefit at the right time and that they can talk directly to a knowledgeable person who will take the time to listen and respond professionally to their queries.

Trustees want to see evidence that the service provided by their administrator is fully compliant and that members are being well looked after.  They also want meaningful management information so they can take informed and timely decisions.

Sponsoring employers want the reassurance of knowing they have a strategic administration partner who can help them manage the risks inherent in operating their schemes.  

So who cares about delivering consistently for all these people?  We do.  At MNPA - we care

Our dedication to customer satisfaction can be demonstrated:

• In 2007 we were presented with the Professional Pensions 10 Years of Excellence in Scheme Administration Award
• We have been short-listed as Pension Administrator of the Year at the Professional Pensions Awards every year since its inception
• We have won the title five times (including back-to-back awards in 2008 and 2009) – a unique achievement
• Member feedback shows overall satisfaction levels across all our clients for the two years to 31 December 2011 were 98.32% where satisfaction was rated as “Satisfactory”, “Good” or “Excellent” and 92.19% where satisfaction was rated as “Good” or “Excellent”.

Our service meets the expectations of members, trustees and sponsoring employers:

• For members
• For trustees
• For sponsoring employers
  
  

Our core activity is administration of UK-based defined benefit, defined contribution, hybrid and career-average (“CARE”) pension schemes.  We have a prestigious client base, including household-name and blue-chip companies.

Our Administration service covers:

• Pension administration
• Pension administration consultancy
• Pension fund accounting and cash management
• Pensioner payroll
• Secretary to the Trustee services
• Web-based Member and Client services

Please call Jemma Owens on 01372 200279 to discuss how MNPA can help you care for your pension scheme and your members.

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