Administration Services
Pension scheme members don’t ask for the earth – they simply want to know that they will be paid the right benefit at the right time and that they can talk directly to a knowledgeable person who will take the time to listen and respond professionally to their queries.
Trustees want to see evidence that the service provided by their administrator is fully compliant and that members are being well looked after. They also want meaningful management information so they can take informed and timely decisions.
Sponsoring employers want the reassurance of knowing they have a strategic administration partner who can help them manage the risks inherent in operating their schemes.
So who cares about delivering consistently for all these people? We do. At MNPA - we care
Our dedication to customer satisfaction can be demonstrated:
- We have never lost a client through poor service
- In 2007 we were presented with the Professional Pensions 10 Years of Excellence in Scheme Administration Award
- We have been short-listed as Pension Administrator of the Year at the Professional Pensions Awards every year since its inception
- We have won the title five times (including back-to-back awards in 2008 and 2009) – a unique achievement
- Member feedback shows overall satisfaction levels rising from 91% at the start of 2008 to 97% at the end of the 2009
Our service meets the expectations of members, trustees and sponsoring employers:
Our core activity is administration of UK-based defined benefit, defined contribution, hybrid and career-average (“CARE”) pension schemes. We have a prestigious client base, including household-name and blue-chip companies.
Our Administration service covers:
- Pension administration
- Pension administration consultancy
- Pension fund accounting and cash management
- Pensioner payroll
- Secretarial services to trustees
- Web-based Member and Client services
Please call David Carstairs on 01372 200279 to discuss how MNPA can help you care for your pension scheme and your members.
