Aligning Relationships

One of the factors which differentiates MNPA is the emphasis we give to relationship management.  We have specific roles to work with each “customer” group:

• Client Managers are the key point of contact for trustees and in-house pension teams, responsible for all aspects of our service delivery, including responsibility for liaising with scheme advisers, such as the scheme actuary
• Member Services deal with members and pensioners, allowing members to build relationships with the administrators working on their scheme
• The Implementation Team handles the take on of new schemes and client changes requiring system alteration
• The Events & Data Team produces benefit statements, data for valuations, calculates pension increases and is responsible for receiving and validating scheme contributions
• Client Liaison Managers support client managers in the relationship with the trustees and wider client contacts, such as HR and payroll teams, working to ensure a smooth two-way flow of necessary information and support
• Client Accountants oversee our treasury and accounting function including the compilation of scheme accounts

This approach:

• gives continuity of cover at times of peak workload
• ensures easy access to people who know and understand your scheme
• allows greater flexibility and responsiveness by sharing resources
• provides variety for our staff so they remain enthusiastic and keep learning
• is cost effective
  

 

 

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