Automated processes do the "fetching and carrying" for our administrators.

Whether DB, DC or CARE, all processes are initiated by UPM, our pension administration system, and governed by process maps which pull together all the data needed, guide the administrator through each step, create the output and documentation and ensure a complete and permanent audit trail. 

Read more http://www.civicaplc.com/UK/Software/Core+Business+Systems/Pensions/.

For members, this means transactions are undertaken quickly, consistently and accurately, with full information available to the administrator to answer any query.  For clients, it means a high-accuracy, cost-effective service, with strong controls and governance.

We employ skilled and motivated staff who are given the opportunity to fulfil their potential through development and experience. The number of clients anyone can deal with is restricted, so staff can deal personally with clients and members.