At MNPA, we are committed to serving all of our customers equally. We have therefore undertaken the following actions to ensure equal access to our services from our website:

The standard font used throughout the site is Arial for easy legibility. However, you may change the display font size to your preference using your browser:

Internet Explorer:
Select View > Text size, and then your preferred size

Mozilla Firefox:
Select Tools > Options > Content > Fonts & Colours, then choose your font and font size

Safari:
Select Edit > Preferences > Appearance, then choose your font and font size

Google Chrome:
Select Control the current page > Text zoom then choose your font size

Note: other browsers may vary.

Wherever possible, we use live text instead of graphics to reduce the download time of pages and increase your control.

No information is exclusively conveyed using colour. This does not mean that colours are not used to organise information, instead it means there are also other, non-colour dependent ways of doing so.

Our pages are designed so that they are without horizontal scrollbars when they are viewed at a screen resolution of 800 x 600 pixels.

All images, where appropriate, have an alternative text attribute. This means that when an image is conveying important information its content is described with an alternative text. If an image is used for decorative purposes only, the text attribute for the image will be left blank.

Where individual features make use of functions that do not comply with the W3C Web Content Accessibility Guidelines we have made sure that there are alternative routes provided to the information.

A link to details of how to contact us for further information offline is provided from every page.

Where a process takes multiple steps to complete (for example, forms) an indication of where you are in the process and how far you have to go is provided.

Style of navigation remains consistent through the websites. We have attempted to comply with the W3C Web Content Accessibility Guidelines. This is specifically with regard to Priority 1 and 2 guidelines where applicable. The elements covered by the Priority 3 guidelines are not, in most cases used by our website, however as the website develops such functions we will aim for compliance at this level.

If you are deaf, hard of hearing or have a speech impairment
If you are deaf, hard of hearing or have a speech impairment, and use a textphone, you can contact MNPA by text relay or by textphone.

Text Relay
You can contact MNPA Ltd by dialing the Text Relay service prefix number 18001 followed by the telephone number.

Textphone
Use this as you would normally and your message and the reply appear on a small screen on your textphone.

If you are blind or partially sighted
MNPA can supply most written information in the following alternative formats:

• Braille
• Large print
• Audio on CD
• Text on CD (standard or large print)
• Email (for most information)

If you require help with this please contact the MNPA Web Support team by email, or by telephone on: 01372 200388.

Adobe pdf files
Some of the information on our website is available in the form of Adobe pdf files. Clicking on a link to these files will open a new browser window. We are working to make our most important documents fully accessible.

For more information about reading these files with assistive technology, please visit www.adobe.com. Alternatively you can use Adobe's online tools to convert PDF files to HTML.

We are committed to a process of ongoing improvement and are working to ensure all content is developed under the guidelines outlined above.

If you have difficulty accessing the site or have any comments or feedback on how we can improve your online experience, please do not hesitate to contact the MNPA Web Support team by email, or by telephone on: 01372 200388.