About Us

Administration Partner

We are a highly respected, award-winning provider of Pension Administration services, with a strong reputation for service excellence and as an employer of choice. This is evidenced by the fact that we have never lost a client through poor service. Indeed, we have won numerous awards for the quality of our service having been short-listed as Pension Administrator of the Year at the Professional Pensions Awards every year, winning this five times together with the Professional Pensions 10 Years of Excellence in Scheme Administration Award in 2007. Our 2008 Staff survey showed an 83% overall staff satisfaction rating with MNPA as an employer and Member Satisfaction ratings for 2008 averaged 95%.

Client Confidence

We want clients to have confidence in the service we provide to their members.  Our AAF 01/06 reporting evidences our robust control environment providing reassurance to clients that our service is low risk.

The Member Experience

Our strategy places a high value on the member experience, so everything we do has this in mind.  Our customer care programme is designed to make the member feel like a valued customer, dealt with in a courteous way, kept informed of what is happening and able to understand what is said to them.

Our Services

Pension Administration
As one of the UK's foremost Pension Administration specialists we offer a range of administration services and are committed to delivering real customer satisfaction

Secretary to the Trustee
A comprehensive service, using our experienced consultants, that ensures your trustee business is handled effortlessly

Pension Scheme Accounting
We use trained professionals to help you prepare the draft annual scheme reports and accounts and manage the audit process

Web Service
Our service provides clients and members with web-based access to the latest scheme information and documents

mywebclub
mywebclub is a new online club for members, that unites discounted shopping with news, articles and product reviews

Events
MNPA offers regular complimentary seminars and roundtable discussions focusing on the industry's latest hot topics

     

    Customer Care

    You as a client
    Our clients share our values: they want an open and honest relationship and believe in effective two-way dialogue

    Your members
    We recognise that people will be contacting us at significant moments in their lives and want to make their experience a positive one

    Our people
    Our ability to deliver an excellent service depends on the skills and commitment of our staff

    About quality
    We know how important meaningful reporting and sound governance are to trustees

    Our environment
    We are committed to carrying out our business in a socially responsible way. Protecting our environment is an
    integral part of managing our business

    MNPA 2009 - Winner!

    Read More

    Module Image

    Online Survey

    As Trustee responsibilities increase, is it going to become more difficult to encourage members to remain or become Trustees?

    Events

    For more details of our next event click here