About Us
Administration Partner
We are a highly respected, award-winning provider of Pension Administration services, with a strong reputation for service excellence and as an employer of choice. This is evidenced by the fact that we have never lost a client through poor service. Indeed, we have won numerous awards for the quality of our service having been short-listed as Pension Administrator of the Year at the Professional Pensions Awards every year, winning this five times (including back-to-back awards in 2008 and 2009) – a unique achievement, together with the Professional Pensions 10 Years of Excellence in Scheme Administration Award in 2007. Our 2009 Staff survey showed an 85% overall staff satisfaction rating with MNPA as an employer and Member Satisfaction ratings for 2009 averaged 97%.
Client Confidence
We want clients to have confidence in the service we provide to their members. Our AAF 01/06 reporting evidences our robust control environment providing reassurance to clients that our service is low risk.
The Member Experience
Our strategy places a high value on the member experience, so everything we do has this in mind. Our customer care programme is designed to make the member feel like a valued customer, dealt with in a courteous way, kept informed of what is happening and able to understand what is said to them.
Our Services
Pension Administration
As one of the UK's foremost Pension Administration specialists we offer a range of administration services and are committed to delivering real customer satisfaction
Secretary to the Trustee
A comprehensive service, using our experienced consultants, that ensures your trustee business is handled effortlessly
Pension Scheme Accounting
We use trained professionals to help you prepare the draft annual scheme reports and accounts and manage the audit process
Web Service
Our service provides clients and members with web-based access to the latest scheme information and documents
mywebclub
mywebclub is a new online club for members, that unites discounted shopping with news, articles and product reviews
Events
MNPA offers regular complimentary seminars and roundtable discussions focusing on the industry's latest hot topics
Administrator's Voice
Administrator's voice is MNPA's regular newsletter written by our team of experts to provide a practical guidance on a range of topics relating to pensions administration.
Customer Care
Our clients share our values: they want an open and honest relationship and believe in effective two-way dialogue
Your members
We recognise that people will be contacting us at significant moments in their lives and want to make their experience a positive one
Our people
Our ability to deliver an excellent service depends on the skills and commitment of our staff
About quality
We know how important meaningful reporting and sound governance are to trustees
Our environment
We are committed to carrying out our business in a socially responsible way. Protecting our environment is an
integral part of managing our business
Member Web Login
If you are a member of a MNPA administered pension scheme that has provided you with member internet access, please click here to log in.