We are a highly respected, award-winning provider of Pension Administration services, with a strong reputation for service excellence and as an employer of choice. This is evidenced by the fact that we have won numerous awards for the quality of our service having been short-listed as Pension Administrator of the Year at the Professional Pensions Awards every year, winning this five times (including back-to-back awards in 2008 and 2009) – a unique achievement, together with the Professional Pensions 10 Years of Excellence in Scheme Administration Award in 2007. Our 2010 Staff survey showed an 81% overall staff satisfaction rating with MNPA as an employer and Member Satisfaction ratings for 2010 averaged 98%.
We want clients to have confidence in the service we provide to their members. Our AAF 01/06 reporting evidences our robust control environment providing reassurance to clients that our service is low risk.
Our strategy places a high value on the member experience, so everything we do has this in mind. Our customer care programme is designed to make the member feel like a valued customer, dealt with in a courteous way, kept informed of what is happening and able to understand what is said to them.
As one of the UK's foremost Pension Administration specialists we offer a range of administration services and are committed to delivering real customer satisfaction
Secretary to the Trustee
A comprehensive service, using our experienced consultants, that ensures your trustee business is handled effortlessly
Pension Scheme Accounting
We use trained professionals to help you prepare the draft annual scheme reports and accounts and manage the audit process
Our service provides clients and members with web-based access to the latest scheme information and documents
mywebclub is an online club for members, that unites discounted shopping and cashback
You as a client
Our clients share our values: they want an open and honest relationship and believe in effective two-way dialogue
We recognise that people will be contacting us at significant moments in their lives and want to make their experience a positive one
Our ability to deliver an excellent service depends on the skills and commitment of our staff
We know how important meaningful reporting and sound governance are to trustees
We are committed to carrying out our business in a socially responsible way. Protecting our environment is an
integral part of managing our business and we are undertaking a range of measures to minimise our carbon footprint.
As part of our commitment to quality, we have continually operated a Quality Management System that has been compliant with the International Standard, BS EN ISO 9001:2008, in its various forms, since 1993. Ongoing compliance is confirmed by the British Standards Institute ("BSI") through rolling six-monthly assessments, the most recent of which was completed in August 2012. In the resulting report, BSI commented "Overall, a very positive assessment".
A copy of our certificate can be viewed here.
Professional Pension Administrator of the Year Award: 2009, 2008, 2003, 2001 and 1999.
2007: Professional Pensions 10 Years of Excellence in Scheme Administration Award
2007: Pension and Investment Providers Award.
If you are a member of a MNPA administered pension scheme and you access your member website using a "Scheme Identification Number", please click here to log in.
If you log in using a User Name and Password, please click here to log in.