Print this page

Aligning Relationships

One of the factors which differentiates MNPA is the emphasis we give to relationship management.  We have specific roles to work with each “customer” group:

  • Senior Client Managers are the key contact for trustees and in-house pension teams, responsible for all aspects of our service delivery, including liaising with scheme advisers, i.e. scheme actuary, auditor etc. 
  • Client Managers provide support to Senior Client Managers in the relationship with the trustees and wider client contacts, i.e. HR, Payroll etc. Their role includes ensuring a smooth two-way flow of essential information to enable the efficient administration of the scheme
  • Operational teams deal with the day-to-day service to members and pensioners, allowing members to build relationships with the administrators working on their scheme
  • The Data Services Team produces benefit statements, data for valuations, calculates pension increases, is responsible for receiving and validating scheme data interfaces and undertakes specific client data exercises 
  • The Application Development Team handles the take on of new schemes and client changes requiring system alteration
  • Client Accountants oversee our accounting function, including the compilation of scheme accounts and our treasury team handle all banking requirements


This approach:

  • allows us to be flexible and responsive when dealing with peaks in demand and bulk exercises
  • gives easy access to people who know and understand your scheme
  • ensures that the "business as usual" team dealing with members and pensioners are not distracted from their critical role of providing excellent service
  • provides variety for our staff so they remain enthusiastic and keep learning
  • is cost effective

Summary content shown on the Landing page

Feature content shown at the top of the listing page

Awards

Professional Pension Administrator of the Year Award: 2009, 2008, 2003, 2001 and 1999.

2007: Professional Pensions 10 Years of Excellence in Scheme Administration Award

2007: Pension and Investment Providers Award.

Module Image

Online Survey

Would you like to use the internet more to communicate with your Scheme members?