Aligning Relationships

One of the factors which differentiates MNPA is the emphasis we give to relationship management.  We have specific roles to work with each “customer” group:

• Senior Client Managers are the key contact for trustees and in-house pension teams, responsible for all aspects of our service delivery, including liaising with scheme advisers, i.e. scheme actuary, auditor etc. 
• Client Managers provide support to Senior Client Managers in the relationship with the trustees and wider client contacts, i.e. HR, Payroll etc. Their role includes ensuring a smooth two-way flow of essential information to enable the efficient administration of the scheme
• Operational teams deal with the day-to-day service to members and pensioners, allowing members to build relationships with the administrators working on their scheme
• The Data Services Team produces benefit statements, data for valuations, calculates pension increases, is responsible for receiving and validating scheme data interfaces and undertakes specific client data exercises 
• The Application Development Team handles the take on of new schemes and client changes requiring system alteration
• Client Accountants oversee our accounting function, including the compilation of scheme accounts and our treasury team handle all banking requirements

This approach:

• allows us to be flexible and responsive when dealing with peaks in demand and bulk exercises
• gives easy access to people who know and understand your scheme
• ensures that the "business as usual" team dealing with members and pensioners are not distracted from their critical role of providing excellent service
• provides variety for our staff so they remain enthusiastic and keep learning
• is cost effective

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