Aligning Relationships
One of the factors which differentiates MNPA is the emphasis we give to relationship management. We have specific roles to work with each “customer” group:
- Client Managers are the key point of contact for trustees and in-house pension teams, responsible for all aspects of our service delivery, including responsibility for liaising with scheme advisers, such as the scheme actuary
- Assistant Client Managers support client managers in the relationship with the trustees and wider client contacts, such as HR and payroll teams, working to ensure a smooth two-way flow of necessary information and support
- Operational teams deal with the day-to-day service to members and pensioners, allowing members to build relationships with the administrators working on their scheme
- The Implementation team handles the take on of new schemes and client changes requiring system alteration
- The Events team produces benefit statements, data for valuations, calculates pension increases and is responsible for receiving and validating scheme contributions
- The Data team undertakes specific client data exercises
- Client Accountants oversee our accounting function, including the compilation of scheme accounts and our treasury team handle banking requirements
This approach:
- allows us to be flexible and responsive when dealing with peaks in demand and bulk exercises
- gives easy access to people who know and understand your scheme
- ensures that the "business as usual" team dealing with members and pensioners are not distracted from their critical role of providing excellent service
- provides variety for our staff so they remain enthusiastic and keep learning
- is cost effective