Aligning Relationships

One of the factors which differentiates MNPA is the emphasis we give to relationship management.  We have specific roles to work with each “customer” group:

• Client Managers are the key point of contact for trustees and in-house pension teams, responsible for all aspects of our service delivery, including responsibility for liaising with scheme advisers, such as the scheme actuary
• Assistant Client Managers support client managers in the relationship with the trustees and wider client contacts, such as HR and payroll teams, working to ensure a smooth two-way flow of necessary information and support
• Operational teams deal with the day-to-day service to members and pensioners, allowing members to build relationships with the administrators working on their scheme
• The Implementation team handles the take on of new schemes and client changes requiring system alteration
• The Events team produces benefit statements, data for valuations, calculates pension increases and is responsible for receiving and validating scheme contributions
• The Data team undertakes specific client data exercises
• Client Accountants oversee our accounting function,  including the compilation of scheme accounts and our treasury team handle banking requirements

This approach:

• allows us to be flexible and responsive when dealing with peaks in demand and bulk exercises
• gives easy access to people who know and understand your scheme
• ensures that the "business as usual" team dealing with members and pensioners are not distracted from their critical role of providing excellent service
• provides variety for our staff so they remain enthusiastic and keep learning
• is cost effective

Summary content shown on the Landing page

Feature content shown at the top of the listing page